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Our Support Sets Us Apart
Having the best solutions for your business is important, but without exceptional service and outstanding support, you're leaving a lot to chance. When you have nagging questions that won't quit or things go awry, Vodaplex's talented team of support technicians are standing by to answer your questions and restore your peace of mind.
24x7 Support Community
Check out our online help at http://help.vodaplex.com. This is an extensive knowlege base that is updated daily by the Vodaplex Support Team and is designed to help you get started and get your routine questions answered instantly.
24x7 Emergency Support
Our Emergency Service hotline for Critical Support is covered 24 hours a day, seven days per week. If your system goes down, you don't have a dial tone, or you otherwise can't make calls, our team is here to help.
Free Software Updates
We proactively monitor and maintain your system around the clock, and make sure that you're always up to date with the latest features and upgrades.
Paid Support
When you purchase a support plan for your VodaBox system, our support team is available to help with all your VodaBox questions and issues. Submit tickets any time through our automated ticketing system. Our support team systematically manages, prioritizes and tracks supportal tickets such that the highest priority tickets get addressed by our Senior Level Customer Care Engineers first. Via phone and email, our support team really provides peace of mind.
SUPPORT BY EMAIL 
Please send your concern,issue, or suggestion to support@vodaplex.com
SUPPORT BY PHONE 
Vodaplex technical support is available Monday through Friday, 8 am to 5 pm Eastern Standard Time. To reach us, dial 1- 888-VOD-PLEX, option
2. An automated voice mail system will take messages after hours.
EMERGENCY PHONE SUPPORT 
Emergency, mission-critical technical support is available 24 hours a day, 7 days a week. Please reserve emergency technical support for issues that cannot wait until regular business hours to be resolved . To reach the emergency technical support team, dial 1-888-863-7539.
CORPORATE ADDRESS
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Vodaplex, Inc.
100 Glenridge Point Parkway
Suite 100
Atlanta, GA 30342 |
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© Vodaplex 2010 All rights reserved. Protected by the copyright laws of the United States, Canada, and international treaties. |
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Support
